VerifiMe for telecom & connectivity
Plans, promotions and device financing, confirmed in writing.
Telecom sales come with monthly prices, promotional periods, device balances and add-ons that customers often misremember. VerifiMe gives each customer a clear summary to confirm, and gives you a record to point to when the first bill arrives.
Signed & verifiedSample record · illustrative data
The challenge
Where sales go wrong in telecom & connectivity.
Bill shock disputes
Customers dispute their first bill when a promotion ends or an add-on appears. A confirmed summary of the agreement settles the conversation.
Retail and door-to-door channels
Dealers, retail partners and field agents sell under your brand. Verification gives you independent visibility into how each sale was made.
Device financing and cancellation terms
Customers need to understand what they owe on a device if they cancel. Confirming it up front reduces complaints.
Code of conduct expectations
Telecom codes, such as the CRTC's Wireless Code and Internet Code, emphasize clear contract summaries. Verification helps show customers got one.
Sample questionnaire
What your customers confirm.
Values are pre-filled from your system. Questions marked red fail the verification if answered the wrong way.
Example only. Your questionnaire is built around your own contracts, products and obligations.
| Question / field | Example value | Rule |
|---|---|---|
| Plan | Unlimited Canada 100 GB | Confirm |
| Monthly price | $65.00 for 24 months, then $80.00 | Confirm |
| Device balance | $720.00 over 24 months | Confirm |
| Were you told what happens if you cancel early? | Yes / No | Fail on No |
| Did you agree to any add-ons? | Multiple choice | Fail on mismatch |
Workflow
How it fits your process.
Sale activated
Your POS or order system creates the order.
Customer verifies
A text arrives with the plan, price, promo end date and device balance to confirm.
Channel visibility
Verification results are tagged by store, dealer or agent.
Disputes resolved quickly
When a bill is questioned, customer care pulls the signed report in seconds.
When something's wrong
A fail rule, in practice.
The customer is reassured, your team is alerted, and the issue is documented, all within seconds of the answer.
About fail rulesRecommended features
What telecom & connectivity teams use most.
SMS & email delivery
Reach customers on the channel they actually check, from a number that is yours.
Learn moreQuestionnaire builder
Build verification scripts with your own fields, wording and pass/fail rules.
Learn moreFail rules & alerts
Catch problem sales the moment a customer flags them, not weeks later.
Learn moreVerification portal
See every verification's status, resend, review reports and manage your team.
Learn moreAudit trail
Timestamped, tamper-evident evidence of every step, kept separate from the customer copy.
Learn moreAPI & integrations
Trigger any verification from your CRM, DMS or sales app with one request.
Learn moreFAQ
Questions we hear often
Can we track verification results by dealer or store?
Can the same customer verify several services at once?
Let's build your telecom & connectivity verification.
Send us a sample contract. We'll turn it into a working questionnaire and show your team the customer experience, the report and the audit trail.